FAQ

The Sign Up Process

1. How can Business View help my business?
2. What will the VHT Studios Photographer do that I can’t do myself?
3. Where are VHT Studios photographers currently active?
4. Are there any restrictions on what type of businesses can participate?
5. What is the relationship between VHT Studios and Google?

The Photo Shoot

1. How can I coordinate a photo shoot?
2. What do I do if I don’t get a call from a VHT Studios’ professional photographer within two days?
3. How long will the photo shoot take?
4. How many photos and 360 virtual tours do I get?
5. What do I need to do to prepare my business ahead of the photo shoot?
6. Which areas of my businesses will be photographed?
7. Will the photo shoot disrupt my business operations?
8. Will people be included in the photo shoot?

Order and Package Information

1. What is your refund/cancellation policy?
2. What is the price of your service, again?
3. After placing an order, When will we receive our business photographs?
4. What is included in the Google Business View Package?

Privacy and Legal

1. What measures are in place to ensure privacy and legal compliance?
2. Who from my business can give legal permission for the photo shoot?
3. Will Google be using the imagery in other applications besides Google+ Local pages?
4. Do I own the photographs taken by VHT Studios?
5. Can I review the photos after they are taken and before they go live on my Google+ Local page?
6. Can I blur the images or take down all panoramas from by business listing?
7. Could my photos be removed for other reasons?
8. If I’m not the business owner, can I request the removal of a photo?

Additional Questions

1. Can I embed these images on my business website?
2. Can I choose a certain point in the tour to embed on my site?
3. Can I have a repeat photo shoot?
4. What is a Trusted Agency?
6. What are some suggestions for keyword optimization on my site?

 Google Plus Questions and Support

1. I don’t have a Google + Page, how do I create a page?
2. How do I claim/verify my Google + Page?
2. How do I edit information on my Google + Page?
3. Can I add or delete photos from my Google + Page?
4. What is Google + and what features does it have?

 

The Sign Up Process

1. How can Business View help my business?

When potential customers search for your business by name on Google, they will see the images displayed directly on the search results page. These panoramic images will also be published on Google+ Local pages, Google Maps and other Google properties and give customers a better sense of the layout, decor and beauty of your business interior. Using easy-to-use html snippets or Maps APIs, you can also link to these images from your own business website, attracting potential customers who visit your website, too.

2. What will the VHT Studios Photographer do that I can’t do myself?

VHT Studios’ Photographers and photographers from other Google Trusted Agencies are trained to take high quality photos of building interiors, accommodating for common challenges such as low lighting and tight spaces. The photographers are also certified to take pictures using fisheye lenses and rotating camera turrets (mounted on tripods) that, once uploaded to Google’s processing pipelines by photographers, will be transformed into 360-degree panoramic imagery and a walk through of your business. Once photographers upload the pictures from their cameras, Google’s processing pipelines use sophisticated image stitching, HDR, image matching and other technologies to produce these panoramic walkthroughs.

3. Where are VHT Studios photographers currently active?

VHT Studios has photographers in most major metros in the US. VHT Studios is currently focusing their efforts in the Chicago area. Other Google Trusted Photographers and Trusted Agencies are scheduling photo shoots with business owners in the U.S., Canada, Spain, Italy, the UK, France, Netherlands, Sweden, Denmark, Switzerland, Ireland, Australia, and New Zealand.

4. Are there any restrictions on what type of businesses can participate?

Google does not allow uploads of imagery of legal and government establishments. We also do not allow imagery of museums to be uploaded through the Business View program, as this imagery is supported through Google Art Project.

5. What is the relationship between VHT Studios and Google?

VHT Studios is a Google Trusted Agency. VHT Studios and its photographers are independent contractors/businesses and are not employees of Google, agents of Google or affiliated with Google in any way. Google has certified VHT Studios because VHT Studios meets Google’s standards of quality for taking the feature pictures and panoramic pictures, uploading them, moderating them and publishing them on Google properties.

 

The Photo Shoot

1. How can I coordinate a photo shoot?

You can coordinate a Google Business View shoot with a VHT Studios’ professional photographer by simply contacting our customer service team at (877) 471-3760 or online at www.seeinsidephotography.com. Within two business days (weekdays) of placing your order, you will receive a call from a VHT Studios professional photographer. At that time you can choose a time that is convenient for you and will show your business in its best light, i.e. full inventory, merchandised, setup, etc. The photographer will be onsite for approximately one hour. It is best if you can take them on an initial walk through and point out any and all highlights of the business before they start.

2. What do I do if I don’t get a call from a VHT Studios’ professional photographer within two days?

If in the unusual circumstance you have not been contacted by a VHT Studios professional photographer within two days of placing your order, please contact our customer service team at (877) 471-3670.

3. How long will the photo shoot take?

In most cases, a photo shoot will take about an hour, but this varies depending on the size of your business and how prepared you are to have the location shot. Please think about the highlights of your business and any potential distractions to the shoot before our photographer arrives to ensure a simple and efficient shoot.

4. How many photos and 360 virtual tours do I get?

This will depend on a couple of factors, the size of your business and what you and the photographer deem appropriate. Google requires a minimum of 3 – 360 virtual tours and 10 – point of interest photos. The maximum they allow are 30 – 360 virtual tours and 15 – point of interest photos.

5. What do I need to do to prepare my business ahead of the photo shoot?

You don’t have to do anything special to prepare your business for a shoot but we suggest that you look at and think about your business from the perspective of a new customer. What are some of the more interesting features that they may be interested in, ie. TVs, Games, Beer selection, special racks, special displays, special areas of the location? Please prepare those areas or items in advance of our photographer arriving on site to ensure a simple and efficient shoot.

6. Which areas of my businesses will be photographed?

Photo shoots will include the main customer-facing areas of your business. You can work with the photographer to determine what areas of your businesses you would like to highlight, or even exclude from the shoot. Once again, the goal of the photographs is to show customers what they would expect to see if they visited your business on a normal day.

7. Will the photo shoot disrupt my business operations?

We know you’re running a business, and that’s why we designed photo shoots to be as non-disruptive as possible. VHT Studios professional photographers will work around your schedule to ensure that photos are taken at a convenient time for you and your business. Photo shoots do not require any sort of special equipment, lighting, or setup, so you are free to stay open. Although photo shoots are non-disruptive and should not interfere with your normal business operations, it’s a good idea to let your customers know photography is in process and to avoid being in view of the camera, whenever possible. As you want your business shown in the best light, literally and figuratively, we recommend that you schedule with the photographers during daylight hours.

8. Will people be included in the photo shoot?

Because we want to keep the focus of the photos on the inside of your business, we aim to have as few people in the shots as possible. As the business owner it would be your responsibility to notify your employees and customers that the photo shoot is taking place.

Order and Package Information

1. What is your refund/cancellation policy?

If you need to cancel your photo shoot for any reason, please notify the photographer at least one business day before your scheduled appointment.

If you are not completely satisfied with the quality of the finished photographs and virtual tour, we will re-edit your images. If that does not satisfactorily address your concerns, we will reshoot the images. If reshooting does not address your concerns you will receive a full refund.

2. What is the price of your service?

We make it easy!  There is one package to choose, the Google Business View session is $595 per business. You will also find the price right on the main page!

3. After placing an order, when will we receive our business photographs?

Once your photos and tour are shot, your images will be posted to your Google plus page within seven days.

4. What is included in the Google Business View package?

What you Get

 

Privacy and Legal

1. What measures are in place to ensure privacy and legal compliance?

Photo shoots will exclude any areas of your businesses which you would not like to feature. In addition, our professional photographers will always alert customers and employees before a photo is taken, to uphold their privacy. VHT and Goolgle use state-of-the-art blurring technology to blur out faces of any employees or customers who appear in the imagery. At any time you may request additional blurring or takedown of entire images through the Google Report a Problem link at either the bottom of the pano image, or within your Google+ Local page.

2. Who from my business can give legal permission for the photo shoot?

You must have the proper authority to allow a VHT Studios’ professional photographer access to the business premises to collect photographs and to subsequently allow Google to use those photographs in its products and services. People with this authority include the owner of the business or a director or manager with the designation to make those commitments on behalf of the business. Please note that by agreeing to the terms and conditions and the Google Terms of Service, before your photo shoot, you are confirming that you have the authority to make that commitment.

3. Will Google be using the imagery in other applications besides Google+ Local pages?

Google may use these images in other products and services in new ways that will make your business information more useful and accessible to users. For example, further integration with Google Maps will allow customers to find these images easily from the 360-degree Street View imagery of nearby roads for many locations.

4. Do I own the photographs taken by VHT Studios?

Yes, you will own the photos taken by VHT Studios’ professional photographers once you have paid for this service and the shoot is completed. Keep in mind that by signing the agreement, provided by VHT Studios, you will also license the use of the photos to Google who will publish the imagery.

5. Can I review the photos after they are taken and before they go live on my Google+ Local page?

Because the technology behind the process takes individual unstitched and unreviewed images that need considerable processing after they are uploaded by the photographer to produce the attractive ‘walk- through’ experience, you will not be able to review the images before they are uploaded to Google.

6. Can I blur the images or take down all panoramas from by business listing?

Yes, if you see a major issue you can ask Google to blur some areas in each of the panoramic images. You may also ask Google to take down all panoramas. At this time they are unable to take down individual panoramas. To request blurring or takedown click on the “Report a Problem” link on the specific images where you see issues and provide the requested information. Please note that the blurring/removal process may take several days.

7. Could my photos be removed for other reasons?

Yes, your photos might be removed if they are found to violate the Google photo policy. Although all business images undergo quality review before being uploaded, some photos may still be reported as inappropriate and later removed. The complete photo policy can be found here.

8. If I’m not the business owner, can I request the removal of a photo?

Similar to Google’s policy for Street View imagery, their “Report a Problem” tool enables users to request further blurring of images that feature the user in the 360-degree imagery. Users can also request the removal of images that display inappropriate content, and business owners can ask that 360-degree images taken by photographers be removed through the “Report a problem” link or the “Report inappropriate photo” link for feature photos.

 

Additional Questions

1. Can I embed these images on my business website?

Yes, VHT and Google encourage you to share the walk-through experience of your business with your customers. To embed the 360-degree panoramas on your website, simply find the HTML snippet from a good point of view of the panoramic imagery on Google Maps, click on the “Link” button , click “customize and preview embedded map,” and then copy and paste the HTML to embed in your website. If you’re looking for even more customizability with your images, check out the Google Maps API.

2. Can I have a repeat photo shoot?

Yes, you are welcome to contact VHT Studios and coordinate a repeat shoot as often as you’d like. The same charges typically apply any time a VHT Studios’ professional photographer performs a shoot. Many businesses who have recently renovated their interiors or that have seasonal decor will request a reshoot. Remember that you can always upload your own up-to-date photographs through Google+ Local as well.

3. What is a Trusted Agency?

A Trusted Agency is a multi-location photo-service company that has been certified by Google for the Business View program. Google is working with Trusted Agencies in order to provide Business View to more businesses, in more places. Trusted Agencies also go through a Certification Process for quality and professionalism that will provide you the same high standards of results for your business.

 

 

Disclaimer

VHT Studios is an independent contractor for Google that offers its photography and related services to Businesses that want to join the Business Photos Program.

VHT Studios has been certified as a Google Trusted Agency to provide photography services utilizing Google Technology for the purposes of posting photographs and virtual tours of businesses to Google Maps via a business’s Google + page.

VHT Studios expressly disclaims the accuracy, adequacy, or completeness of any data provided through Google applications (Google Search, Google Plus, Google Maps, etc.) and shall not be liable for any errors, omissions or other defects in, delays or interruptions in such data, or for any actions taken in reliance thereon. VHT Studios will not be liable for any damages relating to your use of the data provided from third party companies.

VHT Studios can make NO guarantee or promise of a specific business website’s search engine placement, as; we do NOT control the search engine results that Google provides. Google’s search engines have complicated algorithms that evaluate pages on the web against keyword searches performed by users. It is impossible for any company to guarantee specific results for any website or webpage because they are NOT in control of the search engines, only the techniques applied in an effort to achieve the desired result.